Just a quick note today about a resource for anyone dealing with the personal impact of a crash. Author Robbie Miller Kaplan's book, How to Say It When You Don't Know What to Say - The Right Words for Difficult Times, provides caring guidance from someone who knows all too well about loss.
I'll be talking with Robbie in the near future about issues specific to crash victims and their families. For now, her well-done site can speak for itself: www.WordsThatComfort.com.
Meanwhile, let me know via the comments if you have any particular questions you'd like me to pass along to her.